Wagibet Privacy Policy

At Wagibet Casino, we respect your privacy and are committed to protecting your personal data in line with applicable Costa Rican law and the regulatory framework of Anjouan. This Wagibet casino privacy policy explains what information we collect, how we use it, and the choices you have when you play at our online casino. By registering an account, you acknowledge that you have read and understood how we handle your data.

Information We Collect

Here at Wagibet, we collect several categories of information to operate our services, verify your identity, and comply with our licensing obligations. We gather this information directly from you, automatically through your use of the site, and occasionally from third parties such as payment providers.

We collect registration details such as your name, date of birth, email address, phone number, and country of residence
We record financial information, including deposit and withdrawal history and the payment methods you use, such as Interac, Visa, Mastercard, MiFinity, Flexepin, bank transfer, Bitcoin, and Tether
We gather identity verification documents during our KYC process, including government-issued ID, proof of address, and proof of payment source
Our Wagibet platform automatically logs technical data such as your IP address, device type, browser, and session activity
We track your gameplay activity, bonus usage, and wagering history to manage your account and apply bonus terms correctly
We may record communications with our customer support team, including live chat transcripts and emails sent to [email protected]

Information From Third Parties

Our Wagibet Casino systems may also receive information from payment processors, identity verification providers, and fraud-prevention services. We at Wagibet use this data to confirm that deposits originate from an account or source held by you, as required under our deposit policy.

How We Use Your Data

We use the information we collect for the following purposes:

We use your data to create and manage your account, process deposits and withdrawals, and apply withdrawal limits based on your account status and VIP level
Our Wagibet team uses your information to run our Know Your Customer checks, which must be completed within 72 hours of our request
We use your contact details to send you service messages, bonus notifications, and, where you have opted in, marketing communications about our Monday Golden Spins, Weekend Mega offers, and other promotions
We analyse your gaming activity to calculate loyalty points under the Wagibet VIP Club and to determine your eligibility for cashback, tournaments, and level-up rewards
We use technical and behavioural data to detect fraud, bonus abuse, multiple accounts, and prohibited use of a VPN
We retain records as required by our licence under the Computer Gaming Licensing Act and for compliance with anti-money-laundering obligations

Legal Basis and Consent

We at Wagibet Casino process your data where it is necessary to perform our contract with you, to comply with legal and regulatory obligations under our Anjouan licence, to protect our legitimate interests in preventing fraud, or where you have given consent, for example to marketing communications. You may withdraw marketing consent at any time by contacting us at [email protected].

Sharing Your Information

We do not sell your personal data. However, our Wagibet operation may share information with the following categories of recipients where necessary:

Payment providers and blockchain networks that process your deposits and withdrawals, including currency conversion from CAD to the USD reference values used in our bonus documentation
Identity verification and fraud-prevention partners who assist with our KYC obligations
Regulators and law enforcement authorities, including the Gaming Board of Anjouan, where legally required
Professional advisers, auditors, and our parent company, Innovista Limitada, registered in Puntarenas, Costa Rica
Service providers who support our platform, such as our PWA app infrastructure and customer support tools

Cookies and Tracking

We use cookies and similar technologies on our site to remember your preferences, keep you logged in, and understand how you use our games and promotions. Our Wagibet platform also uses cookies to support fraud detection, including identifying attempts to access our services from restricted countries or through a VPN, which we treat as bonus abuse and grounds for account review.

Data Retention

We retain your personal data for as long as your account remains active and for a period afterward as required by our regulatory and tax obligations. Where you request self-exclusion, which we process by email with a minimum period of six months, we retain the data necessary to enforce that exclusion and will not reactivate your account before the period expires.

Data Security

We at Wagibet take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Deposit, withdrawal, exchange, network, blockchain, and banking fees connected with processing your transactions are borne by you, but the security of the underlying data transmission remains our responsibility. Despite our efforts, no system is completely secure, and we cannot guarantee absolute protection against every risk.

Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you. We aim to honour these requests promptly.

You can request access to the personal data we hold about you
You can ask us to correct inaccurate or incomplete information
You can request that we delete your data, subject to our legal retention obligations
You can object to or restrict certain processing, including direct marketing
You can request a copy of your data in a portable format

To exercise any of these rights, please contact our support team at [email protected]. We may ask you to verify your identity before we act on your request.

International Transfers

Because our Wagibet Casino operations involve providers located in different jurisdictions, your data may be transferred outside your country of residence, including to Costa Rica, where our owner Innovista Limitada is registered, and to Anjouan, our licensing jurisdiction. We take steps to ensure appropriate safeguards are applied to such transfers.

Restricted Countries and Age Requirements

Our services are intended for players residing in Canada and are not available to residents of Australia, Austria, Comoros, France, Germany, the Netherlands, Spain, the United Kingdom, the United States, or any country on the FATF blacklist. We only collect and process data from individuals who meet our minimum age requirements and reside in permitted jurisdictions.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of our site after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you would like to exercise your privacy rights, please reach out to our support team through live chat, available 24/7, or by email at [email protected]. We aim to respond to all privacy-related enquiries as quickly as possible.